Privacy Policy
FundDoo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platform, and related services.
By accessing or using FundDoo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use FundDoo, we may collect the following information:
Personal Information
- Full name
- Date of birth or age
- Phone number
- Email address
- Residential or correspondence address
- Identification or verification information where required
- Profile photograph and other information you choose to provide
Medical and Fundraising Information
If you create or support a medical fundraising campaign, we may collect information such as:
- Patient name and basic details
- Medical condition or treatment information
- Hospital or healthcare provider details
- Medical documents, prescriptions, reports, bills, and estimates
- Treatment-related photographs or videos
- Fundraising goal and campaign description
- Information about how raised funds will be used
Medical information is sensitive personal information, and we handle it with appropriate care and security measures.
Payment Information
When you make or receive a donation or payment, certain transaction-related information may be collected or processed, including payment status, transaction reference, and other information required to process the transaction.
FundDoo may use third-party payment processors. We may not directly store complete card, banking, or other payment credentials when those details are processed by the relevant payment provider.
Technical and Usage Information
When you access our website, we may automatically collect certain technical information, such as:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website usage and interaction information
- Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Create and manage your FundDoo account
- Create, publish, and administer fundraising campaigns
- Process donations and other transactions
- Verify campaign and user information
- Communicate with you about campaigns, donations, accounts, and services
- Provide customer support
- Prevent fraud, misuse, unauthorized activity, and security threats
- Comply with applicable laws, regulations, and legal requirements
- Improve our website, platform, services, and user experience
- Send important service-related communications
- Send promotional communications where permitted and according to your preferences
- Maintain records and resolve disputes
3. Campaign Information and Public Visibility
Information that you choose to include in a public fundraising campaign may be visible to other users and visitors to FundDoo.
Depending on the campaign and your settings, this may include the campaigner’s name, patient’s name, campaign story, fundraising goal, photographs, videos, updates, and other information submitted for publication.
Please do not publish information that you do not want to be publicly accessible.
FundDoo may review campaign information for verification, safety, fraud prevention, and compliance purposes.
4. Medical Information
Medical information submitted to FundDoo may be used to verify a fundraising campaign, facilitate fundraising, communicate with donors, provide support, and comply with legal or regulatory obligations.
We seek to limit access to medical information to people and service providers who reasonably need it for legitimate purposes.
Where appropriate, we may request consent or authorization before collecting, using, or publicly displaying sensitive medical information.
5. How We Share Information
We do not sell your personal information for money.
We may share information with trusted third parties when reasonably necessary to operate FundDoo, including:
- Payment processors and financial service providers
- Technology, hosting, cloud-storage, and infrastructure providers
- Identity and campaign verification providers
- Customer support and communication service providers
- Analytics and security providers
- Professional advisers, auditors, and legal service providers
- Government authorities, courts, regulators, or law-enforcement agencies when required by applicable law
We may also disclose information where necessary to investigate suspected fraud, abuse, security incidents, or violations of our terms and policies.
6. Cookies and Similar Technologies
FundDoo may use cookies and similar technologies to operate and secure our website, remember preferences, understand website usage, and improve our services.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.
7. Data Security
We take reasonable technical, organizational, and administrative measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure. You should use appropriate caution when sharing information online.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill legitimate purposes, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
9. Your Choices and Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
- Opt out of certain promotional communications
- Raise a privacy-related complaint or grievance
To exercise applicable rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
10. Children’s Privacy
FundDoo is not intended to be used independently by children without appropriate involvement of a parent, guardian, or legally authorized representative.
Where a fundraising campaign concerns a child, information should be submitted by a parent, guardian, or other person legally authorized to act on the child’s behalf.
If we become aware that personal information has been submitted improperly by a child, we may take reasonable steps to address the situation.
11. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, healthcare providers, social media platforms, or other services.
FundDoo is not responsible for the privacy practices, content, or security of third-party services. We encourage you to review the privacy policies of those services before providing them with personal information.
12. International Data Transfers
Some of our service providers or technology infrastructure may be located outside India. Where personal information is transferred or processed outside India, we will take steps required by applicable law to protect that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we may update the “Last Updated” date at the top of this policy. Your continued use of FundDoo after an updated policy becomes effective means you acknowledge the revised policy.
14. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way FundDoo handles personal information, please contact us:
FundDoo
Email: [Insert Privacy/Support Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Office Address]
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
15. Grievance Redressal
If you have a concern regarding the handling of your personal information, you may contact our designated grievance/privacy contact using the details above.
We encourage users to contact us first so that we can understand and attempt to resolve the concern promptly.
By using FundDoo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.